Originally Posted by
DG1000
I’m confused as to how this is a fiasco. They made it harder to access and easier to ignore. If you don’t want to be contacted by the company, don’t use it.
Most of you are adults. Decide for yourselves. Blah blah blah...contract!
fiasco
noun (1)
fi·as·co | \ fē-ˈa-(ˌ)skō
also -ˈä-
\
plural fiascoes
Definition of fiasco
(Entry 1 of 2)
: a complete failure
Obviously for those who do not use UAL email this was and is not an issue, but for people who do use the company email, of which there are many, the directions provided do not work, and they are required to call corporate IT for help. The FO I flew with yesterday said he spent 20 mins on the phone in his hotel room in PHX getting guidance on how to re-instate his email. He also said the representative on the phone told him he had been on the phone with pilots helping resolve this issue pretty much non-stop for a week and he still had hundreds more to go.
In terms of rolling out a new technology, two factor authentication, I'd call that a failure.