I think the company’s stance on hotels is that if you’re not timed out they don’t have a responsibility to get you in a hotel. Nice huh?

This also goes to how we handle IROP hotels via hotel connections or whatever they call themselves. Many people don’t realize that when you press one on the phone tree you are not getting a spirit employee but an outsourced company that is extremely incompetent and has proven so many times over the years. They want to use hotels in their portfolio to save money instead of getting you something quick. Then all communication done between our crew scheduling and hotel connections and then the hotels is email or messengers while you sit on hold. It’s cumbersome and slow when someone could easily pick up a phone with a credit card number. No major airlines operate this way, only regionals.