Originally Posted by NedsKid

Another's thoughts . . .

I remember the days of working under Franke here. It was a GRIND. Every day, flights were late, passengers were constantly crapping on the product, on you, on everything. I'm not saying I want Spirit to throw out the model and try to exist in the 'in between' space that JetBlue tries to do (better than ULCC, cheaper than Legacy). My QOL went WAY up when Fornaro took over and focused on easing off the screws just a tad in order to improve the product.

As Jyri once said to me, "90% of the customers will be happy if their flight departs and arrives on time, and their bag is there at the carousel." I'm no fan of JS, but he was right on there. And it's applicable for employees too. Its hard to not dread work when you're constantly berated by your customers and your awarded schedule is just a suggestion, since you know delays will lead to re-schedules, which will lead to stress on you. Inevitably, though, you try to 'keep it in a lockbox', that anxiety seeps out into your time outside of work.