Originally Posted by Happyflyer

It is misleading. AA is not issuing cash refunds to thousands of passengers on hundreds of flights.

They stated right after the first big COVID schedule pull down in April 2020, it is more lucrative to sell, sell, sell and cancel what doesn’t.

Cherry picking the canceled flights for relief is just a tactic and does not represent lost revenue vs restricting selling to what can be fulfilled.

With computers they can tell the difference between a canceled flight that requires full refunds, vs rebooking with inconvenience and retaining full revenue.

They are never going to admit they are overselling there fleet wide inventory, and they’ll never tell sales team to slow down. It’s easier to just let every other department play catch up. If it’s real sustainable demand they’ll eventually catch up, if it isn’t then they catch up even faster and then pump the brakes.