Originally Posted by
El Peso
I disagree. I think its valuable time and resources being taken away from what should be front and center everyday, the operation. Time we as employees spend on these distance learning modules and in person classes could be oriented around customer service (FAs, gate agents etc) and other operational priorities.
I tell you one thing, if we ran a great operation and our customer satisfaction surveys were at an all times high, I wouldn’t care about these woke activities. However seeing what’s happening around here, and how management chooses to run the operation, Well they’re spending their energy in all the wrong areas. Take care of the Airline.
What you are complaining about was part of the settlement with the NAACP to get AA off of their travel warning.
https://www.google.com/amp/s/www.was...outputType=amp