I’m currently on vacation in Mexico, bought the package from delta vacations, like a regular customer, applying our discount through delta perks. Had a question about the return leg and decided to use the chat process to try and get the answers.

Should have been a 2-3 minute process tops.

Request the chat and got placed in the queue and then got pinged every few hours through the night to ask if I’d still like help, heavy call volume yada yada... 15 HOURS later sitting by the pool, I get what I think is a live person, answering my questions in under a minute. She then makes the tragic mistake of asking me to take the customer service survey...

If we don’t fix this crap, we’re in trouble.


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