Originally Posted by
havick206
except one fairly valuable point that you’re missing. You just ****ed off a bunch of passengers for cancelling that will probably avoid flying AA again.
Yes, almost all airlines overbook. AA seems to be the worst for it.
It all comes down to the fact that they run this place based off nothing but numbers. “We can save x million a year by only having one agent per flight!”. They never ask themselves if it actually makes sense, but it looks good on paper. They’d “metric” themself out of business if they could.