Originally Posted by
sanicom3205
It all comes down to the fact that they run this place based off nothing but numbers. “We can save x million a year by only having one agent per flight!”. They never ask themselves if it actually makes sense, but it looks good on paper. They’d “metric” themself out of business if they could.
Apparently UAL and DAL have had one gate agent for years. Not excusing AAL management’s incompetence, nor necessarily disagreeing with you, just saying there is a precedent. The root cause of AAL’s issues is entirely on incompetent management. New management would turn things around quickly- just look at UAL pre and post-Smisek, NW/DAL pre and post-Anderson, etc.