Albie, that was a wonderful recounting of your daunting day and how everyone went the extra mile to help you. I found it especially inspiring because previously, I had been reading about Commuting Nightmares in the Regional forum. It was a bit depressing to read about the horrible experiences other people endured commuting-- many of which were caused by uncaring or outright malicious gate agents, FAs or even pilots. Reading your post reminded me that for every miserable experience out there, there are dozens more positive outcomes. Since most people feel compelled to share only their bad experiences, it was nice to hear about your pleasantly extraordinary one. Most importantly, it reminded me that no matter how tired, cranky, or irritated I may be, just small acts of kindness can go a LONG way-- especially when it comes to helping our fellow airline employees. Thanks for sharing your story, and may we all remember its moral!