Albie - great story.

To relate this to your Counseling gig - Delta asked me during the interview "What have you done to go the extra mile for a passenger?" Of course, I told the show up on time, prepared, and push the old lady through the airport in a wheelchair (seems like every other leg these days). Delta's replay was "Well, everyone has done that. What else?" After an uncomfortable silence I explained how we took kid counts, moved bags, worked with dispatch and did everything possible to get jumpseaters, non rev's and passengers on board while still respecting our schedule. Turns out one of the board members was a long time commuter - result - "hired, welcome aboard."

Good goes round - thanks for your story.