Originally Posted by
dualinput
You’re right but you can’t IT your way out of warm bodies needed to throw bags, marshal/push airplanes, and pull tickets. We are in the business of exploiting cheap labor and isn’t possible these days so you gotta pay up. Minimal referral bonuses aren’t going to do it.
It’s pretty apparent that a shortage of ground and gate personnel isn’t why the phone trees and scheduling system went down. The former things lead to 1-2 hour delays, are generally recoverable and everyone is fighting through it this summer. The fact that our IT infrastructure went down repeatedly and that it takes 45 minutes to reboot it each time was far more the cause than lack of warm bodies doing the grunt work.