Originally Posted by
FNGFO
It’s pretty apparent that a shortage of ground and gate personnel isn’t why the phone trees and scheduling system went down. The former things lead to 1-2 hour delays, are generally recoverable and everyone is fighting through it this summer. The fact that our IT infrastructure went down repeatedly and that it takes 45 minutes to reboot it each time was far more the cause than lack of warm bodies doing the grunt work.
I never head of any IT issues other scheduling phone problems. And we wouldn’t need that volume of calls if everything weren’t delayed and cancelled because of lack of personal to move the operation prior to and after the pilots take over.
I didn’t know the entire “system” went down