It seems a good first step would be to bring all under the wing and customer service roles back under Spirit and not subcontracted to the lowest bidder.

IF, and that’s a big IF, their goal is to make changes, it’s very hard to do when outsourcing it all. Most of the ramp agents took 35-50% pay cuts when they were “transitioned” from Spirit employees to outsourced DGS or whoever won that contract. People can get $15 working at McDonalds now, why would they take less to be screamed at about late flights or missing bags

DGS is paying $12-$14/hr for these jobs.