Originally Posted by
FangsF15
Patience grasshopper. You will be a fan of the app.
*edit* Besides, the back-end process for the scheduling vols is basically unchanged. It’s mostly the interface with them that is the ace app right now. One which gives you the feedback for where it is in the process, vice having to guess/ping them before.
Exactly. I think the fact it’s an app makes people think/assume it’s instantaneous rather than like the old email or scheduling form submission.
We’ll submit a dispute and the company will pay it in 10 minutes, meanwhile they’ll still be sitting on something we submitted September 2020. Not much rhyme or reason. They have increased their staffing on their dispute payout side and now have a small team to handle these issues. Hopefully that improves the turn around time.
Don’t hesitate to reach out through the Ace for Unions App if you are unhappy with your service! We have growing pains on our side as well and sometimes things do fall through the gaps.