Originally Posted by
Tranquility
You kidding? They said they changed the phone tree, and added an extra scheduler from 8am-8pm! That should do the trick, right?

Ah right exactly.
Jeez why don't we just have an automated sick call
Electronic releases
A operations center in the middle of the country
Paid gate agents who are given actual tools / info to do their job
And not getting trapped in a broom closet because the mobs in San Juan want your head
I guess all too much to ask for