Originally Posted by
notEnuf
The service has gone from personal to volume. Good I guess, but that has shifted calls to the reps because they are the only ones directly contactable. In the past a little coaching from the scheduling committee went a long way, now it is all trial and error with the app allowing for more volume. The summer flying series was gold though and is applicable year round. Manipulating schedules should not be a dark art.
However DALPA does it, 100% of all trip coverages, RR's, GS's, PB/PR days and other things needs to be automatically audited and reviewed. If they can do it with a program, great. If it has to be manually reviewed, so be it. I bet airlines save billions over the decades playing the "deny deny deny" game knowing that every single pilot can't catch it every single time. Worst case they only pay what they should have paid, best case they pocket it. We can't depend on individual pilots being complete CBA experts and catching everything,
or even knowing when to flag everything. Especially when sometimes a cascade of pay protections is missed because one pilot upstream wasn't a CBA expert and didn't know something should be flagged. Some things should be 100% automatically reviewed. If it costs us 0.05% dues money to properly do it, so be it.