Yeah, she would. I had a terrible experience as a full-fare first class passenger on United (IAH-ORD-FRA-Kuwait). I sat down and started to read (while the flight continued to board) on the ORD-FRA leg when the flight attendant came up to me and just laid into me about moving to the back. "Who do I think I am?" Etc..., for sitting in first. Get my stuff and get out of "her" cabin. Turns out she saw my crew tag on my bag in the overhead and decided (without asking me anything) that I upgraded myself and she was sick of pilots doing that. I tried to explain that I was on a revenue ticket and was in my assigned seat. She threatened to have me removed from the flight, and went and got the CSA before I could even show her my boarding pass. He came back and promptly told me I needed to move. At this point, I was sick of being nice. So, I just held up my ticket under his nose, and asked him if anyone in Chicago can read. He pulls it out of my hand and reads it with a sneer. However, after 3 seconds, his sneer turned into a very worried frown to nearly crying. Apparently a full fare first class walk up ticket to Kuwait is in the neighborhood of $18,000. He suddenly became very nice and apologetic. I could stay in my seat (gee thanks...). He laid into the F/A and eventually wrote her up, but I found out (through an F/A friend still flying there) that nothing happened. I wrote a letter to customer service after I got home a month later, and they responded that they were sorry, but here was 1000 miles to make up for the experience. (Again, gee thanks... That's useful...). I haven't been on United since, and hope to never be on them again. Four int'l trips at Southern I flat refused tickets on United, opting for Northwest and Delta because of the incident.

Fire some of those 90 year old hags, and maybe (just maybe) the customer service reputation will go up...