Originally Posted by
Av8rPHX
Depends. Cussing in conversation out of frustration with the stew is one thing,cussing at in a threatening manner towards the sky waiter,thats an automatic do not pass go.
Very few employers, in any sector, actually expect their customer service personnel to tolerate profane verbal abuse directed at them. I wouldn't, and I wouldn't tolerate it on behalf of other crew either. Customer is fired at that point.