Originally Posted by
rswitz
Seems to be happening a lot lately. I'm noticing a lot of crews immediately resorting to removal from the airplane over mask non compliance when in many cases a softer approach could be more effective.
I hate to see paying customers being kicked off when simple de-escalation methods work. Of course there are cases where the passenger is intoxicated/disorderly and that's a different situation.
What are you all seeing at your airlines in terms of how this is generally handled? Just curious.
One of the things I’m noticing is the absolutely wild variations flight to flight on how much attention is given to proper mask wearing by the flight attendants. I was non-revving on a Delta flight out of Atlanta yesterday and it was absolute overkill. One flight attendant completely fabricated an FAA regulation. Multiple unscripted PAs, including before and after cabin service. On the flip side, I’ve been on flights where it never even gets brought up other than the initial scripted announcement.
A lot of the problems would be resolved by simply using discretion on when (or even if) addressing the issue.