I don't know much on AE but I do know at Comair, if that aircraft is 1 min late and it is a gate/CSA delay(meaning that plane isn't turn in the time it is projected to regardless if it is delayed already) then that can lead to disciplinary actions. Every morning, managers have to sit in on conference calls to justify delays. As far as gate agents, well, there are some that forget what it is like to be/have someone flying. But there are more that actually do that extra to get folks on. Normally the folks that has been with the company longer that I have been alive are the ones who act like that. I guess they've been around the world and now just waiting on the retirement package.

(AE pilots)How is it like having someone else complete those numbers for you. I would think one would prefer to have some kind of say so in it themselves as they are the ones flying.