Originally Posted by
sailingfun
The scheduling reference handbook is agreed upon by both the company and union. If it disagrees with the contract the contract has priority. Other than typos I have never heard of a issue or the company challenging it.
Sailing is absolutely correct. I will add that in addition to the SRH, all the Scheduling Alerts are likewise vetted through the company and are binding. Use them when quoting to CS when needed to correct an error.
Always be professional (not just because it’s a recorded line), but be firm and wait to speak with a supervisor if you are right. There are a TON of new schedulers, and they have a tough job. There will be mistakes.