This is exactly what I suspected. I knew this couldn't be normal (well for XJT it is I guess). Management doesn't give a crap of course, it's been brought up repeatedly apparently to no avail. If it was a once in a blue moon thing I'd be ok with it, but this is the norm here, and like I said in the past year I've never had a hold time of under 25 minutes. Cell phone minutes aren't cheap! I'm already broke enough.