Mostly 2nd and 3rd hand “I heard from _____” stories. I talk to a guy who knows someone who is in a position to know. That’s where I get some of my info, and it’s usually legit, so I don’t doubt this info either. It’s also mentioned on other non-pilot forums, like a.net. That said, I’ve talked to her, and she seems nice. Who knows how she is to her direct reports though.

And I think in the pocket session where some cart donkey was whining to her that pilots don’t clean, she said “send me their name and I’ll address them personally” or something to that effect, was also meaningful in employee (especially pilots’) negative perception of her. President and COO is going to chastise a pilot for not cleaning and airplane? While the operation is a mess? Sounds like a great thing for a high level executive in charge of the operation to spend time and energy on.