Thread: Ace App?
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Old 01-17-2022 | 06:42 AM
  #79  
waldo135
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Originally Posted by iaflyer
I think it's ridiculous that you're complaining about the ALPA volunteers that are processing the ACE reports. I flew with one the other day - he is dedicated, works hard and said two things. First, the reroutes, 23K and inexperienced schedulers are causing the number of reports to shoot up, and 2, a decent number of the issues could be resolved with a phone call to scheduling by the pilot. (he understands they take forever to answer the phone now) but often they can rectify the issue then and there.

Example - I had an ARCOS call in the middle of the night - I noticed (in my groggy state) that the batch size was too big. I screenshotted it and went back to sleep. Next afternoon, I called scheduling - after ten minutes on the phone while they researched it, I had 2 hours of pay on my schedule. Problem solved.

And like others said, WE are ALPA - if you don't like how ALPA is doing something, reach out to your reps, and join a committee. There seems to be plenty of work to go around.
I have an ACE report in over a RR. Called scheduling first. They said it’s a Tracking issue, ‘I’ll forward it and it will get reviewed.’ Not really an answer, therefore the ACE submission. Personally, I think there is such an enormous volume that Scheduking and Tracking are happy to let us sort it out.
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