Originally Posted by Rooster435

Sometimes getting ahold of them doesn’t even help. I had a GS this month where a couple of legs were cancelled and when the trip closed my time card had been reduced by 3+ hours from when the trip started. I actually got ahold of a scheduler and she said rotation guarantee didn’t apply to Green Slips. I was pretty sure that was wrong so I asked to speak to a supervisor. “Supervisor is swamped, suggest you contact your Chief Pilot.” Got ahold of a Chief Pilot and he said he thought maybe the scheduler was right but that they were swamped with Covid verifications so he didn’t have time to track it down and suggested I submit in the Ace App. Everyone was very polite but my impression was that they were just trying to keep their head above water and didn’t want to deal with anything in the rear view mirror.

My feedback to the Chief Pilot was that there has to be a better way to solve these time card/pay issues than talking to an already busy scheduler on the phone. I have at least one issue a month so extrapolate that out over 13,000 pilots and you have lots of wasted Pilot and scheduler time. I suggested a form similar to what we use for pay back days. That way they can be handled during the slow hours AND by someone who actually knows what they are doing.