Originally Posted by
Bestglide
I really like JetBlue, but I must say my recent trip on you was how shall I put this delicately…a real $#it show! You guys have a great product and
really nice people working for you, but communication was sparse and it seems the arm doesn’t talk with the hand. Flight delayed over 12 hours
so far and counting. Website was saying one thing while the gate agents were saying another. Very frustrating to say the least!
website for inbound flight said doers closing…does closed to scheduled /delayed multiple times with no one to explain whats was going on. Everyone here now fears flight will cancel but no one really knows what’s going on. I understand short staff and bad weather, but the lack of communication here is astounding.
like I said we have been waiting for our plane coming from jfk for 12 hours and counting and we still don’t know what the real story is why it’s not here yet?
I wish you all well and hope you rebound from this, but it’s understandable if this is more the norm that people are getting frustrated and it reflects in the rankings.
I think I speak for most pilots here when I say we share in your frustration. The way the airline is being run is inexcusable. We have zero accountability from leadership and no plan to make things better. I’m really sorry you had this experience.