Originally Posted by
Roy Biggins
I think I speak for most pilots here when I say we share in your frustration. The way the airline is being run is inexcusable. We have zero accountability from leadership and no plan to make things better. I’m really sorry you had this experience.
Thanks brother, I know it’s not the pilots, FAs or gate agents, but the operations side of things like personnel/planning they really need to step things up.
Initially they said the aircraft we were waiting for was stuck in JFK waiting for a flight attendant. That lasted the first 4 hours. Then it supposedly left the gate
and everyone was clapping. The next update it went back to the gate no one knows why. Then updates every hour or so but no one knows why they are delayed?
then it was leaving gate again gate agents made announcement. They even pushed up our departure time to 9 pm. Then after another hour flight was still “boarding”
but our departure time was pushed back another 3 hours. Midnight. Surprisingly everyone is taking it well, but my god I think your operations can do much better than this at
communicating what’s going on especially with the agent? Idk…. Good luck
still enjoying my airport time!