I watched them do this twice this past weekend. One of them a 12 hour delay to 5:30am until they finally cancelled it. And that’s just my first hand experience. There’s many more instances of sheer incompetence this past weekend alone. This trickles down from the top. Our COO sent out an email essentially telling us what a great job they did under the circumstances and blaming the rest on icy ramps. I wish I was kidding. Oh, the one tangible change that she mentioned was some automated rescheduling program they’re supposed to implement to help with cancellation packages. We have the most incompetent, out of touch management I’ve ever seen. But the place continues to make money, so things will never change.