Scheduling the interview by phone was painless last year as they answered on the first attempt. So had no issues with that. But it’s definitely bad for the brand if folks can’t get through on the phone now. They should have an online scheduling system.

Scheduling and rescheduling class date was done via email and quite straight forward.

Onboarding links that don’t work straight away are really unnecessarily sent before your first day. Apart from direct deposit info which you want to fill in ASAP to start getting paid and adding your dependents to get them on healthcare and travel, the rest like selection of benefits could wait until you show up. Got a month to make your selections.

Once you get to Indoc it’s very organized and concise. The people in charge of Indoc and the delivery team are fantastic. What every issues you might have, they’ll support you.

The Pilot Assist team accessed through the app is an excellent feature. They reply straight away and will work out whatever issues need working out.

Overall I found the onboarding process much smoother than the previous two companies where I worked.