I should post the story about how a few years ago Delta, in the midst of an operational snafu, left me and my entire family of five plus my in-laws stranded in Daytona Beach while traveling home from spring break. They were so unhelpful and rude, far removed from the oft-touted image of glory of Delta Air Lines customer service. The best option they would accommodate us was a flight three days later. We ended up renting a van and driving 20 hours in order to make it home. Delta Air Lines lost a customer that day, just thought I’d give you some insight as to why.