It’s mainly spirit IT that started this with our unreliable systems for just about anything that involves technology, but she should’ve tried earlier. The agents are trained to not have wiggle room it’s a shame but it’s because our management is highly bonused for DOT on time stats and also we have many irresponsible customers that cannot get to the airport on time and if we made exceptions for every 26yr old in line we’d be doing it for the the entire line and we’d never make it anywhere.