Yesterday, the JAX to SJU flight boarded with no crew. No one cared to tell the gate agents the crew was being deadheaded up from MCO and there was a 4 hour delay even though scheduling knew since the night before. Understandably, people on the plane were ****ed when they learned the news.

But I mean something so simple as that, that's beyond dropping the ball. Pure, utter, incompetence. That's no way to run ANY business.