Originally Posted by
Lambourne
I hate to say it but I am not so sure the average SWA pax is truly a news follower. Unless they scroll the news of SWA groundings across the weekly NASCAR race or put it in the next issue of "Inmates and Spouses Daily" most SWA pax will never know there was a problem. It is also my reason why I think most people don't complain about SWA service. For one they don't expect much and secondly they are not the most in-tune with procedures for such a report.
When the "wife beater" T-shirt is the business power suit of your clients, a fine by the FAA will not be a big issue.
Not to argue that SW is indeed a pax hauler and without much frills. However, I am not sure that our CAL customers are any higher quality. Let's be real. Southwest is hauling the average American and so are we. The upper crust ain't flying airlines.