Originally Posted by
CANEWT
I've been based in EWR for 18 years. There is customs available 24/7. It is minimal after a certain time but it is there. One of the reasons is to accommodate diverts. And flights that are ridiculously late. I pulled in at 3am one time and customs was there.
I am not commenting on what should or should not have happened on this flight, I'm just stating a fact
Perhaps. Although I read this elsewhere: “it’s not been 24 hours in a while. And FIS in C is limited to only to afternoons to evenings. There aren't enough Customs staff to run 24 hours. Or both terminals. And now with one less early morning flight (BOM), they open (with less staff) about 3:30 - 4:00 in the morning to handle the DEL and JNB flights” and “=12ptCBP had already processed TK29, the final scheduled international arrival into EWR for the night, which had arrived at 10:42 PM, and CBP agents then had just left for the night.” Given the overall staffing shortages at CBP, perhaps what’s traditionally been “always” and 24/7 isn’t quite “always” these days. Or maybe the info I have is wrong.