Sorry Grumpyguppydriver, but i totally disagree. You are totally missing the point. It's not about better PAs alone. It's about making PAs when you have a delay due to maintenance, wx, etc and doing so at regular intervals. Nothing ticks off customers more, when the CAP says nothing for long stretches of time. Even if there is no new info, you still let folks know, and they actually don't get overly ****ed. In fact, they are actually appreciative of it. Same goes for saying hello when they board. I at least try to say hello to the first/business/global and high mileage flyers since they are footing a large part of our bills. It actually does make a difference. Nothing more annoying as pilots like you that don't want to raise a finger to do the right thing. And don't be one of the few grumpy old farts that's complaining about needing a new contract too. That line is getting old too. Spontaneous laughter didn't break out, because you are one of the few disgruntled ones out there that needs to retire and not soon enough. Do you understand? Of course not, and will be too hardheaded to want to.