Originally Posted by
Guppydriver95
Heard at a recent PPD course at TK. “Our customers want better PA’s. If we just up our NPS and do some more glad handing, it will get us a new UPA!”
Yes, that’s the crap they’re peddling. Hard to believe spontaneous laughter didn’t break out in the room.
They’ve got it backwards. If we had a new contract, then maybe I’d care about things like NPS.