Originally Posted by
Thor
The two aren’t linked in anyway, IMO.
If you can’t be a decent human being and treat customers with respect, kindness, and dignity under the current CBA, is more money really going to change your character?
Not what I said. This is not about respect or whether or not to treat customers with dignity, but if the company wants me to hand out business cards to first class or say goodbye to every passenger just to improve some metric, I might be more inclined to do so if the company showed me appreciation in the form a new contract.