Originally Posted by
vipereaglebus
Not what I said. This is not about respect or whether or not to treat customers with dignity, but if the company wants me to hand out business cards to first class or say goodbye to every passenger just to improve some metric, I might be more inclined to do so if the company showed me appreciation in the form a new contract.
It’s really quite simple. Just like Herb Kelleher said years ago. The company takes care of its people. They in turn take care of the customers. Then profits take care of themselves. United trying to reinvent the wheel is a losing battle.