Originally Posted by
Guppydriver95
It’s really quite simple. Just like Herb Kelleher said years ago. The company takes care of its people. They in turn take care of the customers. Then profits take care of themselves. United trying to reinvent the wheel is a losing battle.
Ya know this quote was attributed to Pat Patterson, a 30-year CEO of United. To paraphrase: “Take care of the employees, they’ll take care of the passengers, the passengers will take care of the shareholders…”
In fact, in the 1930s Core4 was apparently Core5:
Pat was seen as the most credible and honest choice to lead the airline and was appointed the first president of United Air Lines. During his tenure, he created a customer-centric “Rule of Five,” the gospel for every United personnel to focus on: Safety, Dependability, Passenger Comfort, Honesty and Sincerity.