Originally Posted by
Guppydriver95
Heard at a recent PPD course at TK. “Our customers want better PA’s. If we just up our NPS and do some more glad handing, it will get us a new UPA!”
Yes, that’s the crap they’re peddling. Hard to believe spontaneous laughter didn’t break out in the room.
So what is a NPS?!?! (Insert sarcasm here). We have enough to manage without worrying about some BS metric a first year intern came up with. I agree with making appropriate PAs when the situation warrants, as I don’t like being “kept in the dark” anymore than the next guy. But to watch the skipper try and do everyone else’s job rather than just concentrating on their own is, at best frustrating and ultimately erodes teamwork.