Originally Posted by tnkrdrvr

Most passengers know nothing about what a jumpseat is or the FAA rules that govern it. All that passenger knew was that the airline sold them a ticket and they weren’t allowed to board and you were. Was their reaction reasonable? No. Was it understandable? Sure.

I’m always very appreciative when the crew has found a way to squeeze me in on a full flight (thanks Alaska crews!). I’m also reminded how lucky I am to not have to deal with pax who are completely ignorant of how their transportation system works.