Originally Posted by
Senior Skipper
Yeah JetJock, but remember, the customer's don't want those "little puddle jumpers", they want jets. And the customer is always right, so the customer gets the jets.
FWIW, I have a friend who refuses to fly on turboprops, so I found her a flight on a CRJ200- that was still too small for her! Unless it's an A320 or larger, it's "one of those little planes".
And that's fine but they should be paying a premium (at least higher fuel surcharges) to fly in the "jet" in order to cover the higher operating cost. Otherwise, shut up and climb on board, you get what you’re willing to pay for and the Q400 is a very nice bird.
What's amazing is that SKW has never had a flameout on their EMB's in almost 30 years of operation due to moisture, turbulence or wind; can't say that about the RJ's. The public perceptions are incorrect but unfortunately we'll never be able to change them.
Originally Posted by
Senior Skipper
And the customer is always right, so the customer gets the jets.
The Sherwin-Williams Co. (the world largest, most profitable and one of the world’s most successful companies who's been around since 1865) has a twist on that saying:
"The customer is not always right but they are always served!"
After all what do our customes actually know about our business...................very little; but if you always serve them the way a customer should be served then they will always return. 143+ years later their approach is still
"Covering the Earth."
BTW, I worked for them as a sales rep for over 5 years.