Thanks for your honesty.

In a nutshell, it used to work. Now it doesn’t.

Even the biggest scumbag of a United CEO, Glenn Tilton, knew to leave it alone. Even in the darkest days of the bankruptcy, the hotel desk worked.

Along comes dumdum Jeff Smisek, and he fooked it up.

What you see today is the result: No hotels, hours long waits, and simply closing up shop/not answering the phone and letting pilots fend for themselves.

None of that existed at United prior to the merger.

Would you like to hear more?🤔