Originally Posted by
LAXtoDEN
That would be like someone working the toll booth in California apologizing to pedestrians for road inefficiency’s in their system resulting in a 20 minute commute taking over 2 hours.
You can be professional without apologizing. Id say the best update announcement would be something along the lines of your pax forgetting the day after they even had to sit and wait 30 mins for their gate to open.
No, it's not. The customers were inconvenienced by your company. You represent your company. Should a restaurant manager not apologize when the cook messes up your order? "I didn't cook your food!"
As far as the customer is concerned, you definitely owe them an apology... Which you can do easily while also reminding them that we're in the same boat.
I have a feeling none of you "I won't apologize" people let even a breathe of that attitude through during your HR interview. Unprofessional and unbelievable.
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