Originally Posted by detpilot

No, it's not. The customers were inconvenienced by your company. You represent your company. Should a restaurant manager not apologize when the cook messes up your order? "I didn't cook your food!"

As far as the customer is concerned, you definitely owe them an apology... Which you can do easily while also reminding them that we're in the same boat.

I have a feeling none of you "I won't apologize" people let even a breathe of that attitude through during your HR interview. Unprofessional and unbelievable.

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