Originally Posted by
detpilot
No, it's not. The customers were inconvenienced by your company. You represent your company. Should a restaurant manager not apologize when the cook messes up your order? "I didn't cook your food!"
As far as the customer is concerned, you definitely owe them an apology... Which you can do easily while also reminding them that we're in the same boat.
I have a feeling none of you "I won't apologize" people let even a breathe of that attitude through during your HR interview. Unprofessional and unbelievable.
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I believe you just made the point that all of us “naysayers” have been saying. The restaurant MANAGER will apologize for the mishap. When the goat rope that is EWR falls apart and the train derails, that is something we (the pilots) had absolutely nothing to do with. SK and his entourage can come down and apologize to the customers for their own mismanagement. I have more self respect than that. Place the blame where it belongs. But you keep drinking that Kool Aid.