First flight on Express Jet
To All Express Jet folks out there.
Just wanted to let you know that I had my first flight on your airline from ONT to TUL tonight (18 Mar 08).
Nice EMB 145 (though the FREE XM radio kept cutting out) and a friendly flight crew who took time to answer some of my questions.
Lauren the FA did an outstanding job and worked harder than I have seen any FA work in a long time!
So....nice airplane, usually free XM radio, full can of soda, free sandwich and a cookie with bag of carrot sticks (with ranch dressing), another snack of chips and topped off with a peppermint!
Yes I know I'm making a big deal out of little things but the point is that it is better customer service and ammenities (if you can call them that) than I have seen for a long time.
I'm about to become a regular flyer with Express Jet since they opened the Fresno to San Diego route and now I'm looking forward to the experience.
WAY TO GO EXPRESS JET! Nicely done.
USMCFLYR