I had the same question and then I finally decided to just do the resume on my own. One suggestion is to go onto the SWA pilot application website and lay it out the same way the application does. SWA has you fill out a bunch of questions before you can do this to see if you meet their qualifications. If you don't, it won't let you access the site. Answer all the questions yes and you can see what they ask. Just log off without saving. Or, you can call their Human Resources department and ask them. Ask for Rebekah Krone at 1-214-SWA-5150.