Originally Posted by ajaf1656

This might have been before the CS text option. I've had mixed luck using the text line over the last few years. I called and told them that it was illegal and they eventually told me they could not change our report time. So I hung up and told my crew what time we would be showing up. I'm glad you found a way to deal with it, but my solution was to just follow the rules and not argue with CS when they were trying to tell me to do something illegal.
The point is, they want to have more tools to push us to do things off script (or at least rewrite the script) at their convenience, while we frequently have to sit on hold for hours or waiting for a text reply when we are trying to help them. I can't count how many times I've tried to inform them of a situation going sideways to try to prevent a cancellation, delay or leave my crew stranded in an airport for 12 hours and they wait until it's too late and scramble to fix exactly what I told them was happening. The fact that they want to add another one-way communication tool to manipulate us doesn't really bother me too much, it's the fact that they presented it as if it was a gift in the TA.