Originally Posted by
Swass
Night and Red -
Keep on plugging away at what ever Regional you work at, it fits your attitude. Corporate or Fractional is not in your future unless you change your outlook on little things like this.
You wouldn't see anyone at NJ or the like treat their pax that way. Sack up or let someone else deal with them. In the end, it was your touchdown that garnered the negative attention from the passenger in the first place. Nobody's perfect, especially me, but I would never get smart with a paying passenger. Just let someone else deal with them, they are probably scared to fly, self absorbed chumps who think that the plane is so automated it could land itself so why even bother with them. Give them a smile, it actually tees them off more to not get a reaction from you.
Peace Brothers.
Fair enough, but I won't tolerate customers being rude or condescending to me simply because they paid some money to fly on my aircraft. I've been in that position before and now refuse to become a doormat.
As I said, I treat my customers very well, and it drives me up the wall when I fly with CAs who don't make PAs the entire flight or update the people in the back on delays or other critical information. However, my dignity is worth more than the money they paid to fly on the plane. I believe that there are certain things that customers can get away with before being called out on it, and treating employees like dirt isn't one of them.